Veronika-iv-st/ai-ticket-routing-agent

AI Summary: Improve the user interface of a simple ticket submission form using HTML and CSS. The goal is to enhance the visual appeal, layout, responsiveness, and user experience without modifying the backend functionality. This involves styling existing form elements and potentially integrating a CSS framework.

AI Summary: The task is to brainstorm and propose architectural improvements to scale a lightweight AI-powered ticket management system built with LangChain and FAISS. This involves considering multi-user support, persistent storage (database selection), tracking ticket status, adding filtering/sorting capabilities, and potentially evolving the system into a SaaS offering. The current system uses simple text files for storage.

AI Summary: Migrate the existing ticket processing logic in `app/core.py` from a procedural approach to a LangChain LangGraph-based architecture. This involves creating a LangGraph chain with nodes for department classification, duplicate search (using FAISS), and ticket saving/updating, leveraging LangGraph's features like `state_schema` and `.invoke()`. The file-based storage system should be retained.