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View All on GitHub Configurable default delay when creating a rule about 4 hours ago
enhancement good first issue
Time-based automation engine for GLPI tickets: business-day deadlines from GLPI's own calendars, conversation-aware clocks that track who was supposed to answer, configurable conditions and actions, a dry run, and a per-ticket audit trail. Modifies no core file and no core table.
PHP
#automation#business-hours#cron#glpi#glpi-plugin#helpdesk#itil#itsm#php#rules-engine#service-desk#sla#ticket-management#ticket-system#ticketing#workflow-automation