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aamirtechs/agent-ramp-scoreboard aamirtechs/agent-ramp-scoreboard New hire ramp analytics by cohort only: QA, conversion, handle time and compliance QA against target bands, with coaching flags and no individual ranking.
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New hire ramp analytics by cohort only: QA, conversion, handle time and compliance QA against target bands, with coaching flags and no individual ranking.
#agent-ramp#browser-tool#coaching#cohort-analytics#compliance-qa#contact-center#csv#javascript#operations#qa#remote-teams#training
Add chat concurrency as an optional metric 10 days ago
help wanted good first issue
aamirtechs/agent-ramp-scoreboard aamirtechs/agent-ramp-scoreboard New hire ramp analytics by cohort only: QA, conversion, handle time and compliance QA against target bands, with coaching flags and no individual ranking.
Open project →
0
New hire ramp analytics by cohort only: QA, conversion, handle time and compliance QA against target bands, with coaching flags and no individual ranking.
#agent-ramp#browser-tool#coaching#cohort-analytics#compliance-qa#contact-center#csv#javascript#operations#qa#remote-teams#training
Add a ramp curve sparkline per cohort 10 days ago
help wanted good first issue
aamirtechs/agent-ramp-scoreboard aamirtechs/agent-ramp-scoreboard New hire ramp analytics by cohort only: QA, conversion, handle time and compliance QA against target bands, with coaching flags and no individual ranking.
Open project →
0
New hire ramp analytics by cohort only: QA, conversion, handle time and compliance QA against target bands, with coaching flags and no individual ranking.
#agent-ramp#browser-tool#coaching#cohort-analytics#compliance-qa#contact-center#csv#javascript#operations#qa#remote-teams#training