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View All on GitHub Customer Ticket Summary 2 months ago
AI Summary: Develop a new email template for SNAP (Script and Note Automation Process) to send optional summary emails to customers after a service interaction. The template should be customizable based on call type (onsite, parts order, etc.), include billing contact as an optional CC, format request notes for customer readability, and use approved verbiage for remote service tickets related to professional services. This addresses the current lack of a functional automated email summary in the existing SAP system.
Complexity:
3/5
enhancement good first issue